“The curious thing about M&S is how much we know and care about it. It’s more than just another department store. We follow its ups and downs almost as if it were part of our extended family” Justin Picardie, The Telegraph, April 14th 2006
symbolic handing back of the rightful ownership of the brand to the British public.
Also, M&S had led the high street in terms of responsible retailing. However, it
appeared to the public that this giant had been sleeping of late; following instead of leading
and failing to really push the boundaries. Nothing could be further from the truth, and the
‘Look Behind the Label’ print campaign sought to re-establish M&S’s ethical credentials
by highlighting the extra lengths that this retailer goes to, be it in reducing the harmful dyes used in clothing production.
In every way, Marks & Spencer have re-invented themselves. Highlighting their stance on ethical policies, and taking new risks with their fashion labels was M&S reinventor, Sir Stuart Rose (knighted in 2007). He is credited with refocusing and re-energising the business investing more time and money into Per Una, giving it cachet among younger, more fashion-savvy customers and making it more profitable.
I think that this is an important story for me to know, one day I may be required to help, 're-brand' something. Be it a clothing department, or company. Every company is looking for more profits and a fresher image and the lesson that Stuart Rose has taught us is that it CAN be done. As a fashion buyer, I need to understand different forms of advertising and PR, and Marks and Spencer is a fantastic example for me to know about. I'd like to re-invent something, lots of stress, lots of fun!
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